| Frequently Asked Questions | |
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How To Use The Shopping Cart:
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| What are the different ways I can pay for my order? We accept Visa, MasterCard, Amex, Discover and Paypal. The charge will be shown under "E-V Productions". On our order form please be sure to list your billing name (First & Last Name) and address Exactly as it appears on your Credit Card Statement. We do also normally require that the shipping address matches the credit card billing address. We normally only ship to the Account Holder (First and Last Name) at their credit card billing name and address which should also match the shipping name and address. If we are unable to verify the credit card billing information we may cancel the order. Once you place your order online, we will email you an Order Confirmation. We ship within Canada only and do not ship to locations outside Canada. |
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| Will my credit card information be secure? We do have a SSL certificate installed. |
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| What currency are your prices? All our prices are in Canadian Funds. |
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| How is the package packed? Our products are packed in a plain package. |
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| Will my package go through customs? We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. |
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| Will you email me tracking information? Generally we will send tracking information via email once the order is shipped if there is a tracking number associated to the order. Some orders may be shipped without a tracking number. If you have not received any order status changes within12 business days, please contact us. |
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| Can you give me more details on your free shipping offer? ll orders over $89 subtotal are shipped via free Canada Post Expedited shipping. |
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| If I order more than one product, do I have to pay for shipping on each of the items? Yes, our shipping charges are $7.99 for the first item and $1 for every additional item. We do encourage you to purchase over $89 for our free shipping special. |
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| Can I ship to a P.O. box address? Yes we do as long as it is your billing address as well. |
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