| Frequently Asked Questions | |
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How To Use The Shopping Cart:
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| What are the different ways I can pay for my order? We accept Visa, MasterCard and Money Orders. The charge will be shown under "E-V Productions" for Visa & MasterCard orders. On our order form please be sure to list your billing address exactly as it appears on your credit card statement. |
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| Will my credit card information be secure? We do have a SSL certificate installed. |
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| What currency are your prices? All our prices are in Canadian Funds. |
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| How is the package packed? Our products are packed in a plain package. |
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| Will my package go through customs? We are owned and operated within in Canada. All our parcels are shipped from Canada. Therefore, there are no duties or custom hassles. |
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| Will you email me tracking information? Generally we will send tracking information via email once the order is shipped if there is a tracking number associated to the order. Some orders may be shipped without a tracking number. If you have not received any order status changes within12 business days, please contact us. |
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| Can you give me more details on your free shipping offer? ll orders over $89 subtotal are shipped via free Canada Post Expedited shipping. |
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| If I order more than one product, do I have to pay for shipping on each of the items? Yes, our shipping charges are $7.99 for the first item and $1 for every additional item. We do encourage you to purchase over $89 for our free shipping special. |
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| Can I ship to a P.O. box address? Yes we do as long as it is your billing address as well. |
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