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LingerieCanada.com accepts no merchandise returns or exchanges AFTER 7 BUSINESS DAYS from the date of receipt of the package. Eligible items requesting to be returned must be in there original unworn conditions & packaging. All returned merchandise must include a RMA print out.

Eligible items may be returned for a store credit or exchange only.

Due to strict health and hygiene restrictions, we do not accept returns on:

  • - Stockings, bodystockings, pantyhose, thongs, g-string, panties
  • - Costumes, wigs, eye lashes, pasties, novelty items
  • - Items that have been worn, laundered, have tags removed, smell like cigarette smoke/body order/perfume, stained and/or not returned in the original packaging including hangers when applicable
  • - Footwear/Shoes may only be returned for a different size of the same style. Original box must be included with return.
  • - Sale or Clearance items – All Sales are Final.
 
Returns will not be accepted without a Return Authorization Number. If the package was returned because it was unclaimed, refused or due to an incomplete/wrong address, the order would be subject to reshipping charge and/or a restocking fee.

All returned merchandise must include an RMA print out which can be created from your account page. Log into your acount and click the "RMA" tab on the left side bar, then click the "Request New RMA" to initiate your return request. If you don't have an account, click here to initiate your return request.